Privacy Policy
Effective Date: May 15, 2026
Welcome to Zelenso Travel (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, process, use, disclose, transfer, store, and protect personal information obtained through our website, communication channels, travel services, booking systems, marketing activities, and associated digital platforms.
This Privacy Policy is intended to align with internationally accepted privacy principles, digital commerce standards, tourism industry practices, and applicable Sri Lankan legal requirements while considering GDPR-related principles for international travelers.
By accessing our website, submitting inquiries, communicating with us, requesting quotations, making reservations, or using any services provided by Zelenso Travel, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. COMPANY INFORMATION
Zelenso Travel is a Sri Lanka-based travel and tourism company operating as an inbound tourism service provider and destination management company. The company may coordinate:
- Luxury tours
- Private tours
- Honeymoon tours
- Family holidays
- Group tours
- Customized travel experiences
- Transportation arrangements
- Hotel reservations
- Chauffeur services
- Tour guide services
- Excursions and activities
- Adventure experiences
- Wildlife safari arrangements
- Wellness and cultural experiences
2. INFORMATION WE COLLECT
We may collect and process various categories of personal and non-personal information.
2.1 Personal Identification Information
- Full name
- Nationality
- Gender
- Date of birth
- Passport details
- Visa-related information
- Travel companion details
- Emergency contact details
- Contact information (Email, Phone, WhatsApp)
- Residential country
- Travel preferences
- Dietary requirements
- Medical disclosures voluntarily provided
2.2 Booking and Transaction Information
- Tour inquiries & Reservation details
- Hotel & Transport preferences
- Flight-related details
- Travel schedules
- Payment confirmations & Billing details
- Refund and Cancellation records
- Communication records
2.3 Technical and Device Information
When users access our website, we may automatically collect:
- IP addresses & Device identifiers
- Browser type & Operating system
- Geographic region & Language settings
- Session duration & Pages visited
- Referral sources & Clickstream behavior
- Cookie identifiers & Analytics info
3. LEGAL BASIS FOR PROCESSING
Where applicable under international privacy principles, we process personal information based on:
- User consent
- Performance of contractual obligations
- Legitimate business interests
- Compliance with legal obligations
- Fraud prevention and security purposes
- Operational requirements necessary to provide travel services
4. HOW WE USE PERSONAL INFORMATION
Operational Purposes
Processing inquiries, creating itineraries, managing reservations, coordinating logistics, and providing customer support.
Business and Improvement Purposes
Enhancing website performance, improving customer experience, internal analytics, market research, and service development.
Marketing Purposes
Sending promotional offers, delivering travel recommendations, personalized retargeting ads, and marketing campaigns. Users may opt out at any time.
Security and Compliance Purposes
Fraud detection, risk management, security monitoring, and compliance with legal obligations.
5. INFORMATION SHARING AND DISCLOSURE
Zelenso Travel may share information with:
- Hotels & Accommodation providers
- Transportation companies & Chauffeurs
- Tour guides & Activity operators
- Payment processors & Cloud providers
- Government & Immigration authorities
We do not sell personal information as a commercial data brokerage activity.
6. INTERNATIONAL DATA TRANSFERS
As an international tourism business, personal information may be transferred or stored outside the traveler’s country of residence. Users acknowledge and consent to such transfers for operational coordination.
7. DATA RETENTION
We retain information for periods reasonably necessary to fulfill operational purposes, maintain records, resolve disputes, and comply with legal obligations.
8. DATA SECURITY
We implement technical and organizational safeguards to protect info against unauthorized access. However, no electronic system is 100% secure.
9. USER RIGHTS
Users may request access, correction, deletion, or withdrawal of consent. Requests may require identity verification.
10. THIRD-PARTY SERVICES
Our website integrates with Google, Meta, WhatsApp, YouTube, and various booking/analytics tools. These third parties operate independently with their own policies.
11. CHILDREN’S PRIVACY
Our services are not intentionally directed toward minors without parental/guardian involvement.
12. COOKIES
We use cookies to improve functionality, analyze traffic, and personalize marketing. Detailed info is available in our Cookie Policy.
13. LIMITATION OF LIABILITY
To the extent permitted by law, Zelenso Travel is not liable for indirect damages, cyber incidents beyond control, or third-party breaches.
14. POLICY MODIFICATIONS
We reserve the right to update this policy at any time. Continued use constitutes acceptance of revised terms.